VOXY
Sofia is an AI-powered call agent designed to answer customer calls, handle enquiries, route conversations, and support businesses with automated customer service.
The Challenge
Many businesses miss calls during busy periods or after hours. Staff may spend too much time answering repeated questions, taking bookings, or transferring calls manually. Missed calls can lead to missed sales, poor customer experience, and lost opportunities.
The Solution
Qminimore built Voxy as an intelligent AI call assistant that can answer calls, understand customer enquiries, provide information, route calls, and support front-line customer service operations.
Key Features
- AI voice answering
- Customer enquiry handling
- Call routing
- Booking support
- Business information responses
- After-hours support
- Call automation
- Customer service workflow
- Scalable AI assistant setup
Technologies Used
- AI voice technology
- Call automation
- Customer service AI
- Voice workflow design
- Telephony integration
- Business knowledge base
VOXY helped us answer more calls, support customers faster, and reduce pressure on staff.
VOXY
AI/ML
Screenshot PendingProject Walkthrough
Watch this short demo video to see the core features and user experience in action.
Key Results
The measurable impact and business value delivered by this solution.
Handled 5,000+ phone calls autonomously in its first month
82% first-contact resolution rate without human escalation
Average customer wait time reduced from 5 minutes to 0 seconds